Refund policy
Return & Refund Policy – MARKET ORBIT
Return Eligibility
Items are eligible for return if:
- They are unused and in original packaging
- Returned within 7 DAYS of delivery
Return Process
To initiate a return, contact us at:
📧 marketorbitshop@gmail.com
Include your order number and reason for return.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
Exchanges
We offer exchanges for defective or damaged items, subject to availability.
Damaged or Defective Items
If you receive a damaged product, contact us within 48 hours with photos for quick resolution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personal use items
- Clearance or final sale products
Return Shipping Costs
- If the return is due to our error, we cover shipping
- Otherwise, return shipping may be borne by the customer